What our customers are saying about us

When I decided I wanted to ask my girlfriend to marry me, I knew I needed a ring but didn’t know where to start. I decided to go to ARAX Jewellery.

Upon arrival, the friendly and professional staff showed me possible rings. Sevag sat me down and gave me a tutorial on diamonds. I had no idea!!! Although they were nice, they were not what I had in mind. Based on a picture of a ring I had, Sevag helped me design a custom ring for my Fiancée. They were courteous and professional with their work and service. A few weeks later I got the beautiful ring and asked my girlfriend to marry me. She said yes!!!

Shant Kalache

My wife had both her wedding and engagement rings stolen when our house was robbed. Eddie and the team at Arax Jewellery made it their personal mission to ensure that the new rings were not only in line with what we could claim through our insurance company, but also better than what we had before. We were replacing “big box” store rings – what we got from Arax Jewellery were handmade and exquisitely designed. The diamonds were stunning and of the best quality – Eddie worked so hard to find the perfect ones for our rings. Best of all, we were treated like family throughout the whole process. The robbery was terrible, but in the end, Arax Jewellery made us happy (and lifelong) customers.

Richard Marginson

I went to Arax Jewellery on the recommendation of two colleagues to get a custom-designed engagement ring made. I cannot speak highly enough of the service I received or how I felt like the staff genuinely cared about the milestone I was preparing for. Eddie worked with me every step of the way with kindness and patience – even when I had silly questions (because hey, I knew nothing about jewellery!) I visited the store again with my fiancée this past week to look at watches and wedding bands – suffice it to say we’re customers for life and I’d recommend the folks at Arax to anyone I know.

Johnny H

I can’t express how incredibly pleased I am with the service, honesty and care Arax shows its customers. I went to Arax with my grandmother’s wedding band, which had been completely wrecked by another jeweler in resizing it. Eddie worked his magic and made my ring look like new again.

I had previously been to Arax over a decade ago. Nothing has changed, still phenomenal workmanship and customer care.

Thank you so much Arax. I will be recommending you to everyone I know!

Nick P

Ever since Arax moved to Longo’s Plaza at York Mills and Leslie I have taken several pieces of jewellery there for repairs. I have also purchased a piece of jewellery handcrafted for me and it turned out perfectly. Always a positive experience and excellent service.

Myrna Hanet

Excellent

4.8

★

Based on 204 reviews from

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Tatiana Khovanskaia

★★★★★

Amazing customer service got a feeling that you are family member🙂Thorough and professional attitude 🙂

Response from the ownerThat is such a nice thing to read, thank you for taking the time to write such a heartfully and sincere note. If that is how you feel then we are beyond lucky and we are achieving our mission. "treat others the way you want to be treated"

Michael Vettese

★★★★★

Love this store. I've gotten my wife a few beautiful pieces from Arax, and she was thrilled with each one. Sev is wonderful to deal with, and will make sure that your money is well-spent. He has the integrity to guide you toward a lower-priced item if he thinks it's more suitable, which I can't say about all jewelers.

Response from the ownerHi Michael, thank you for taking the time to write a well informed and detailed review. We love to read what it is about our store that made you have such a pleasant experience when shopping. Thank you so much.

Jack Kent

★★★★★

Arax sponsored me for my golf season. They are great supporters and partners. Arax Jewellry is so much more than just a jewellry store, it's a true pleasure to work with Sevag and his team.

Response from the ownerMr. Kent, you're a gentleman and one heck of a golfer. Thank you for your loyalty and support. We look forward to many years in partnership. All the best.

Peter Willis

★★★★★

I went into Arax Jewellery for an anniversary gift. They gave me a lot of different options came out with the perfect earrings. First class service and highly recommend them to my friends.

Response from the ownerMr. Willis, We love to help and are thrilled to hear Mrs. Willis loved the earrings, they were spectacular as they deserve to be for your wife. Thanks for the trust and loyalty and we wish you all the best. Thank you for taking time out of your day to share your experience.

Mishel Guberman

★★★★★

Went in to take links off my watch, amazing customer service, fast and efficient and Knowledgeable people to talk to.

Response from the ownerWe are happy to help, especially for quick easy services. Not everything deserves a fee, your gratitude though is worth more than gold. We appreciate it.

nika antropov

★★★★★

Best jewellers out there, super reliable and trustworthy !! Definitely recommend

Response from the ownerThank you for taking the time to write a review We are thrilled you enjoyed your visit. We try our best to give the best service possible. Welcome back anytime

Andrew Evinou

★★★★★

Highly recommend this place super fast reasonably priced service, also pretty excited about there 50 percent off display case

Response from the ownerI am glad we were able to help you so quickly. In the future what ever you need, let me know. Enjoy your weekend Andres and thanks for taking the time write a review.

Mike 1000

★★★★★

Great selection, friendly service, and warm environment. Do yourself a favor and check it out!!!

Response from the ownerThanks Mike, that review was ONE THOUSAND! 🙂 Thank you for taking the time to write about your experience when visiting our store. Please stop by anytime for anything you may need, we look forward to serving you again.

Ahmed Zaka

★★★★★

I went in to get my watch resized. The service was amazing! I highly recommend checking them out.

Response from the ownerThank you Ahmed. Great service is our specialty, its what we aim for. Thank you for taking the time to share you experience.

★★★★★

It's the Best Professionals are here. I'm personally recommending this place for all your jewelry needs

Response from the ownerwow! that is a great complement, thank you for sharing. Please visit us again for anything you may need, including complementary jewellery cleaning.

SEA

★★★★★

We happened into this shop yesterday in search of something very simple. I honestly thought we might get an eye-roll or a, "No, we don't have those," dismissal. Instead, we found someone who was kind, respectful, and immensely helpful. He provided the kind of service that I thought I'd never see again. If you're looking for beautiful jewellery and great service, you should definitely look here.

Response from the ownerNo job too big or too small, if we can help, we will. Thank you for taking the time to write about your visit.

Samantha Kostopoulos

★★★★★

Sevag was amazing and exceeded our expectations in creating custom gold bracelets for my sister, mother and I in a very tight timeline. He created a beautiful custom butterfly to add to all of our bracelets, and sourced the perfect materials. Sevag was extremely knowledgeable and did not miss a detail in bringing my vision to life. I highly recommend Arax and will continue to use them for custom and other pieces in the future.

Response from the ownerI am so glad that everyone liked their custom pieces, it was your vision and your creative ideas, i just brought them to life. Thank you for trusting us and i hope to make many more pieces for you and your family. Hopefully with a more time to spare :0

Brian Armstrong

★★★★★

The staff helped me confirm the specifications of the ring I bought online (which didn’t come with a certificate of authenticity). Outstanding service, knowledgeable staff, professional gallery. I feel better about my purchase. Will do business in the future. Thank you.

Response from the ownerWe are here to help. Its not always about money, service is where we strive. Thank you for taking the time to share your experience online, that truly helps us grow. Welcome back anytime.

Émilie-Anne Puckering

★★★★★

The service and professionalism of this place is impeccable, and their prices are good. I bring my jewelry here for sizing and cleaning. I recently had my engagement cleaned - my fiancé told me that it looked better than when he originally proposed with it (I agree). If ever we decide to invest in other jewellery, Arax will be our first stop.

Response from the ownerwow! thank you so much! Great to read how pleased you were. Cleaning is complementary, we do all our own work on the premises, please visit me for another cleaning when you are ready. it only take 15min. Thanks again for sharing your review online. We appreciated you taking the time.

Lawrence Lee

★★★★★

Stopped by Arax Jewellery a few weeks ago. I needed to have a number of watches sized to my wrists and was looking for a jeweller that could complete it for a reasonable cost. After emailing to inquire about these services, I was pleasantly surprised that sizing is done here free of charge for watches! I was treated well from the moment I entered Arax Jewellery. Estimates on sizing for my wrist was done efficiently. It was very busy at the time I visited so the links could not be removed right away (I was advised of this possibility ahead of time so it was not a surprise and I was ok with it). I stopped by the next day all 3 of my adjusted watches now fit me like a glove.I am very pleased with the courtesy, attention to detail, transparency and professionalism of Arax Jewellery. Definitely a great place in Toronto for watch sizing and adjustments. Plus, they carry a very underrated brand of watches (Ball). These watches are not commonly sold in Toronto (or many places in Canada for that matter). Might stop by in the future for a Ball Marvelight Engineer III Chronometer. You should be in good hands here.

Response from the ownerMr. Lee, with this amazing review Id be honored to set you up with the Marvellight at a very very good price. We are thrilled you were so pleased with out service and thank you for taking time to share your opinion. Its amazing to read how you enjoyed your visit. Thanks so much!

Patrick Szajner

★★★★★

Absolutely phenomenal experience with Arax Jewellery.Had to drop my fiance's wedding band off for resizing. Incredibly friendly service and they went waaaaay above and beyond our expectations of customer service.Highly recommend this place be anyone's first stop.

Response from the ownerThank you Patrick for sharing your experience with the pubic, we appreciate you taking the time and value your feedback and kind words. We work hard to please our clients because we take pride in our work for any job big or small.

Sunhye Kee

★★★★★

Great service

Response from the ownerI’m thrilled you enjoyed your service! Welcome back anytime

Chris Loizou

★☆☆☆☆

Took some jewelry is to get appraised, he asked me how much I wanted, asked him how much is it worth that’s why I was there to get it appraised , he did not give me a value just kept asking me how much I wanted??

Response from the ownerNice try. Arax Jewellery doesn’t even offer appraisal services. Thanks for the hate, that proves we’re great! ☝️🙏🏻

Tiffany Babiak

★★★★★

I had such a lovely experience at Arax. The owner was so patient and kind helping me. I had received a gift card he’d donated to an event and wanted to spend more than it was worth to support a local business. So happy with the pieces I received. I will absolutely be going back for custom work. Emerald & Diamond ring and 14k gold and coral huggie earrings. 💚🧡

Arian Bathaiee

★★★★★

Amazing people at Arax Jewelry. Came here a few times to add/remove links from my watches, and every single time I left with a giant smile because these people are amazing! If you need anything done with regards to jewelry, Arax is the best place to go! It is evident that the professionals at Arax Jewelry value customer service above everything else, and to those reading this, I personally promise you that they are the best in the industry. Give them a visit today to get your jewelry needs satisfied!!! Cheers.

Response from the ownerWow. Thank you Arian. You mentioned something in your thoughtful and generous review. You said “value customer service above everything else”. That’s exactly true and omg! Thank you for noticing Have an amazing day!

Brenda Burns

★★★★★

Just had my diamond ring remodelled by ARAX Jewellry. I am beyond thrilled with the result. From the first visit, Sevag knew exactly what I envisioned. He delivered the most magnificent 'new' ring. I highly recommend this store for a new purchase or a remodelling of precious gems!

Response from the ownerThank you for your trust and loyalty ! Your happiness is my reward. We are honored to be trusted to re-design your special ring!

Irina Yerokhova

★★★★★

I recently visited Arax Jewellery, and I have to say, their service went above and beyond what I expected. Right from the moment I stepped inside, the staff was friendly and knowledgeable, making me feel valued as a customer.The best part of my experience was the amazing free services they offered. They replaced the wristband on my watch and also took the time to untangle my necklaces without any extra charge.The store had a classy and sophisticated atmosphere that I found really appealing. The jewelry collection they had on display was absolutely stunning, with a wide variety of beautiful pieces to choose from.I was thoroughly impressed by their exceptional service, professional approach, and speedy work. Whether you need repairs, customizations, or simply want to add a touch of elegance to your jewelry collection, this store is definitely worth a visit.

Response from the ownerWOW! Thank you for such an detailed and amazing review, gratefully surprised and refreshed to hear how you loved your experience here at our store. Your satisfaction from your visit here is worth so much to us. The value can not be expressed with a monetary association and we are blessed to have appreciated clients like yourself. Please visit us with anything you need.

Tony Burrows

★★★★★

Sevag went above and beyond to meet my needs. He was the consummate professional and treated me with respect and dignity. Having never dealt with Arax before and spending a lot of money (to me) I had no need for concern. Sevag was prompt with responses and shipped so that I wouldn’t have to travel into the city. I am beyond impressed with the customer service I received and the level of involvement I was included in to make this deal happen. If I im in the market for another luxury watch in the future I will definitely be calling Arax to make a purchase. Deal in confidence.

Response from the ownerTrust and confidence from a first time client is the greatest reward and blessing we can ask for. I am so happy to read your review. Thank you so much for giving us the opportunity to serve you. We appreciate the time you took to share this amazing review.

brandee sisco

★★★★★

I came in from out of town for business and contacted Arax to have an antique gold ring sized and a silver necklace made into two bracelets. Not only was this done in 24 hours, it was done beyond my expectations! Respectful, kind service and prices worth paying. Highly recommended!

Response from the ownerWell....when we can , we always do. I am happy that the timing worked out for you as i knew you were visiting. I am so happy to read your review...thank you so much for taking the time to share your thoughts. We appreciate you !

Stephanie Gill

★★★★★

I had a very pleasant experience here on the weekend. The owner took his time with me and made sure I was in love with my new watch. Thank you again to the owner and the GTA AM tour.Chris and Stephanie

Response from the ownerHi Stephanie, thank you so much for visiting our store. We appricate the loyalty and the time it took for you to share your experience and kind words.

TheMrJodo

★★★★★

Ordered a watch online from Arax. They went above and beyond to provide a smooth experience and answer all my questions. Fantastic service!

Response from the ownerIt’s our pleasure! The be on the Ball is to be on Balls time. Enjoy the watch and all the best. We appreciate the review.

Paul Cira

★★★★★

Great friendly and knowledgeable service. Excellent for appraisals and large variety of unique designs for sale.

Response from the ownerThank you Paul for sharing your experience for others to read. We appreciate you taking the time to write about us and we are thrilled we were able to help you. Please visit us again for what ever you may need.

Alex Gold

★★★★★

Great people to deal with. They have options and needs for every type of the customers.If I ever need gold necklace or bracelet, I’ll check with Arax Jewellery first!True gentlemen to work with!

Response from the ownerThank you so much Mr. Golf for sharing your opinion on google. We appreciate the honesty and kid words about my brother and I. You’re welcome back anytime and we are happy to help. All the best.

Steve S

★★★★★

With the recent passing of my mother I found some old watches and jewelry. Having no idea if there was any value in the items I found I knew I needed help. I did a internet search and found Arax Jewellery to have a very high ratings. So I gave them a call. I talked to Sevag and explained my situation. He was super attentive and offered to look over the items for free. I had to evaluate if they had any monetary value. He offered a same day meeting and spent a good hour of his time going over things. He even went out of his way to explain how he does some of his evaluations. Now this is where you know you're getting the best service from someone that really cares. In addition to all he did for me, he even offered to clean 2 of the most important items my mom had. This was not the deep cleaning (there is a fee for that process) but still the rings came back looking like new. I offered to pay him since the service was above par. He declined and felt a honest review was worth more than money. Hands down - I wouldn't even think twice where to go for service or sales of jewelry if I lived in Toronto.Steve & SueCalgary, AB

Response from the ownerWOW! Now that is why I take pride in my work and that is why I love what I do. They say, "love what you do and you'll never work a day in your life" Thank you Steve for sharing and you are welcome here any time. I loved talking to you and Sue yesterday. My condolences for you loss and may her memory never fade. All the best my friend and ill see you on the west coast some day. With pleasure, Sevag.

Keith Jolly

★★★★★

Highly professional, attentive and friendly. Very reasonable prices. Our daughter is delighted with the sapphire/white gold ring Sevag helped us choose. Their special pieces are absolutely stunning!

Response from the ownerThank you for taking the time to share your experience of your visit to our showroom. We are humbled to have loyal and appreciative clients such as yourself who we now call friends.

ryan tuling

★★★★★

Went to the store today to remove a few links on my watch.The owner did a great job helping me get the correct sizing. They also have a great selection of jewellery as I noticed while waiting.

Response from the ownerHi Ryan, thank you for noticing. My brother makes most of the jewellery, he is a very talented model maker and maybe one day he can make something custom for you. Welcome back anytime for any jewellery needs, its our pleasure.

Diane T

★★★★★

Just look at the simple elegance of this bangle Sevag and his team made me. Love it. Thank you!!

Response from the ownerHi Diane, it did turn out nicely. It was a pleasure to work for you and I am thrilled that you are pleased. See you soon.

Samin Sameni

★★★★★

I was looking for a professional place near my office to bring my Rolex watch to get sized and decided to visit Arax Jewelry. It was an Amazing experience! It was a pleasure for me to meet him and he was very friendly and professional. I`ll return for any watch or jewelry services I might need in the future and absolutely recommend this place.

Response from the owner Thank you Mr. Sameni for sharing your experience and we are so glad that we were able to help so quickly. Welcome back anytime. thank you.

John Power

★★★★★

Response from the ownerMr. Alem, I do not remember what we did for you but I wanted to reply and say thank you for commenting and leaving a rating. We welcome you back with pleasure for anything you may need.

Greg Rychlewski

★★★★★

The owner help me put together a locket for my wife. He was extremely friendly and knowledgeable and gave me the perfect locket. I would definitely recommend this store to anyone.

Response from the ownerThank you Greg, I am glad to help. Because we have experience in those sort of things we can do simple favours for free of charge. It’s the least we can do and I hope to see you again. Btw, beautiful baby boy! Congrats!

Jodi

★★★★★

I had an excellent experience here, brought in 2 heirloom gold and gemstone rings to be cleaned and they both look sparkling new after!! Very reasonable pricing and friendly knowledgeable service. I will be returning to have the gems in one of the rings replaced with higher quality ones, I love that they offer custom work! Also, all of the pieces on display are stunning!

Response from the ownerDear Jodi, thank you for sharing your views about our business we appreciate you taking the time. We are proud to have loyal clients such as yourself and we would love to help you design, re-create, repair any of your jewellery. In good health, The Arax family.

Carmen Griffis

★★★★★

I lost my mother a few months ago and asked Arax Jewellery to restore my mother's very delicate, antique engagement ring. It was in rough shape and Sevag restored it to its original splendour. I want to cry every time I look at it—it is such a precious and sentimental piece. Sevag’s mastery is exceptional and I am so grateful.

Response from the ownerDear Carmen, being able to help you remember your mother through wearing her ring is our greatest reward! We are proud of our work and we are grateful for our relationships with our clients. Wear the ring in good health, all the best. The Arax family.

Tyai King

★★★★★

I took my chain in to get fixed and get the pendent shined and polished, and the brothers at Arax Jewelry took good care of me. they returned my chain brand new and I couldn’t be happier with the results. They will definitely be seeing me in the future for all my jewelry needs. If you’re looking for a good spot for your jewelry, Arax Jewelry is the place to go. Thanks again guys!

Response from the ownerThank you 🙏🏻 for sharing. We are happy to help.

Lisa Edwards

★★★★★

Great location with lots of parking plus wonderful, friendly, honest and professional help without any sales pressure. I will definitely recommend this jewellery store to my family and friends.

Response from the ownerHi Lisa, so nice of you to take time out of your busy day to share your experience. thank you ! Free plentiful parking...i guess that is a plus.

CertifiedAKAGforce

★★★★★

Amazing experience today with these guys, meet with Sevag when I walked in super genuine guy. I needed a ring upsized and every jeweller I called said it would take 2-4 weeks which I did not have that kind of time to wait…..I got in touch with Sevag showed up at his store at 4:30pm and my ring was sized by 5:30pm and costed me less than what everyone else quoted me for a 2-4 week job. I couldn’t be happier with the expedited service and quality will be going there from now on. Much appreciation to Sevag and his team!

Response from the ownerwow! Great review! Thank you very much, i am glad i was able to help. Congratulations on your engagement, all the best to you both. Please come see me in the future for anything you need. All the best.

Sonya Kouts

★★★★★

Excellent jewellery repair and fantastic service. I would highly recommend this place.

Response from the ownerThank you Sonya for sharing your experience.

Ismail Bekirovski

★★★★★

Very professional, quality craftsmanship and great value for pricing and what you get. Sev will take very good care of you. 5 stars

Response from the ownerYou gave us your trust and we thank you for that. It was a pleasure to design such a magnificent piece for you! thank you for taking the time to share your satisfaction online. Welcome back anytime!

Joe F.

★★★★★

I’m long overdue in writing this review to say that I had great experience with Arax. Sevag re-created a lost ring working from a grainy photo and produced something much better than the original. It was my first visit to the store and I was treated with warm, friendly and attentive service. Sevag even sent me pictures/videos to show how the work was progressing. Top notch service and result!

Response from the ownerHi Joe, I’m glad you’re happy and I’m grateful that you liked it and shared your story with this review. We love to create new jewellery with old memories and meaning. All the best to you and yours. Please visit us soon for a complementary cleaning and polish.

LHP DOG

★★★★★

Sev was extremely knowledgeable and unbelievably kind helping me when I was in their store.He’s a true professional and a gentleman! They deserve more than five stars!!

Response from the ownerWow! More then five stars ! The real stars are our clients. Thank you for sharing your experience.

Taylor Howitt

★★★★★

My best experience ever having jewellery restored!! Had my fiancés Grandfathers ring re set with a new garnet. Sevag was so pleasant over email when I inquired and gave a quote before I even made the drive up! Very personable and did an absolutely amazing job! Won’t go anywhere else ! Thank you Arax Jewellery!

Response from the ownerIt’s an honour to work on your grandfathers ring and make it new for you fiancé. We take pride in our work and we’re blessed to have loyal kind clients like yourself.

Aoife Doyle

★★★★★

The service here is outstanding. My mom and I love the jewellery here. They always do an amazing job on our order. Sev is wonderful and the main reason why we keep coming back!

Response from the ownerThank you Aoife, you're both good people and always welcomed back here for anything. Enjoy the jewellery.

J_wyse 2416

★★★★★

Torontonians this is one of the best FAMILY jewellery store businesses in the gta by far....Y'all need to check them out.....over 50 years in the business you won't be disappointed with there craftsmanship, repairs, restorations, and there customer service!!!!!

Response from the ownerMy brother and I take great pride in our work and we run our business with integrity and honestly and we have always done well, thank you for noticing it and mentioning it and the great compliments, it means so much to us to be associated with humans like as our clients. We are lucky and wish you the best, thanks so much for sharing your story.

Sandra Lumb

★★★★★

I dealt with Sevag. I went in with a sketch of a ring that I wanted to create out of two diamonds that I had. I worked with Sevag and he was able to bring my sketch into a rendering. The ring came out beautifully. Truly a ring for a lifetime. He was able to bring my dream to a reality. I would definitely recommend Arax Jewellery and consider them for any future dealings. Thanks again!

Response from the ownerVery kind of you to share your experience online, we appreciated working for you and are thrilled you love the ring. Our workshop right away all commented on how that ring looked so perfect and unique. We are thrilled to be your jewellery store of choice. Welcome back anytime.