Custom Jewelry Store in Toronto

Had a great experience at Arax Jewellery. I brought in my watch to have a new bracelet installed and sized, and the watchmaker took care of everything on the spot. He also cleaned the watch for me, and the whole process took less than 10 minutes. What impressed me most was that when I asked how much I owed, he told me the job was too simple for him to charge me and wouldn’t take any money. That kind of honesty and customer service is rare. The bracelet was fitted perfectly, the watch came back looking much cleaner, and everyone was very professional and helpful. I’ll definitely be coming back for any future watch work. Highly recommended.

A very pleasant experience! They reinstalled the pins on my seiko watch for free. I was very nervous to wear it, but now very confident. Highly recommended. Ivan

Excellent service! I needed my watch resized and it was done in 10 minutes at no charge; very professional and highly recommended! Will definitely come back and will be recommending you to everyoneI know! Thanks!

I came to Arax Jewellery looking to fix the clasp on my necklace. I was helped immediately and was able to get my necklace fixed at no charge. This made my day! I appreciate the service and kindness I received!

I required a pin replacement for the bracelet of my wristwatch. They did it on the spot for free! They would not take my money. The service I received was quick and very professional.

This place is truly a hidden gem! Shant took the time to carefully repair my ring, and it came back looking brand new. When I dropped it off, he assured me it would be safe, which gave me peace of mind. His professionalism, attention to detail, and excellent customer service exceeded my expectations. If I could give 100 stars, I absolutely would. Highly recommend!

Wonderful customer service. I came in for a watch adjustment, and the service was quick, friendly, and professional. I was pleasantly surprised when they completed the adjustment free of charge. Thank you for your kindness and generosity. Highly recommended.

Very nice, efficient and knew their product. Beautiful store and lovely selection. Highly recommend

It is a rather nice looking store with beautiful merchandise. I just went in to have some gemstones looked at. He was honest and very knowledgeable about his craft. This guy knows his stuff! I plan on having some things made here in the future 😉👌

I had an accident and discovered that my wrist watch braclet broke. Upon calling and describing the issue, I was invited to visit for a thorough examination of my watch. I went fully expecting to pay a small fee for services rendered. The gentleman who helped me was very courteous and professional. My watch was fixed in a very short amount of time. Best of all, aside from tge courteousy and professionalism extended to me, the gentleman explained relevant points in a useful and understandable way. He also didn't charge me for performing repairs, explaining that it was Arax Jewellery policy. Depending on what you need, I would definitely check out Arax Jewellery. These professionals know what they are doing, provide speedy service, answer your questions and are very welcoming. I will be going to Arax again. Sincerely, Kevin Chan

Had a great experience at Arax for re-designing mom's diamond necklace into a bracelet. Now the diamond stands out so much more than before. Super friendly owner and the shop seems busy at all times.

Very nice place, quick service, no complaints whatsoever

Arax Jewelers when above and beyond the call of duty to have my wife's ring repaired and cleaned. This was an amazing job they did and I was definitely surprised at the detailed work. Very skilled and knowledgeable and most likely one of the best places to purchase and have repairs done is this place. My wife cannot be any happier than what she received she thought it was a new ring just the way it sparkled. Truly amazing work. On my wife much appreciate this. An intern we will definitely recommend anyone that we know from family to friends and colleagues to send you more business. You focus deserve it. Highly recommended.

Professional and very courteous!

When the diamond fell out of my wedding ring in December 2025, I was devastated. We don't have extra money to spend on diamonds these days. I went into Arax and asked about my options. They worked with my budget. And redesigned my ring with a swarovski crystal! I am in love with it. I couldn't be happier. It's sparklier and flashier than the original. Plus I am no longer worried about an expensive diamond falling out and getting lost. I highly recommend Arax, they're wonderful!

Really great experience. Sevag was very experienced and kind. I appreciated his guidance and knowledge on all questions I had. This was by far the best experience I’ve had at a jewelry store—highly recommend

This is the best jewelry store experience I have ever had. From the moment you walk in, you are treated with genuine kindness and respect. The team is extremely knowledgeable and takes the time to explain everything clearly. What really sets them apart is that it is not about money here. It is about trust, comfort, and making sure you feel good about your decision. The owner has truly earned my respect through honesty, care, and the way the business is run. You can tell they care deeply about the experience and about building long term relationships. If you are looking for a jewelry store where integrity comes first and you feel taken care of from start to finish, this is the place. Highly recommend.

In the past Arax has checked, cleaned and evaluated my family jewels. Trust is of utmost importance. I completely trust the owners.

Went in looking for a chain and was taken care of really well. Great service and friendly staff. Definitely recommend this place.

I walked in with a simple jewelry repair, just needing a watch strap replaced. The owner was happy to help and did it on the spot. Not only that, he refused payment, saying it was his pleasure to help. They also have a beautiful selection of jewelry on display. I will definitely be back to shop their collection soon!

Went for battery replacement on a couple watches. Did them as fast as I could get my wallet out, on the spot. Guys are gentlemen in there as well. Great meeting you.

Went in for a ring appraisal and they were very friendly and professional. I would highly recommend going to see them for your jewelry needs.