Fashionable luxury
Ball Watches
One of the most Exclusive Luxury Watch Stores Toronto Has To Offer
Arax Jewellery is a local Toronto-based Jewellery and Luxury Watch Store. We are a family owned business that has been trusted to provide high quality products and service for over 50 years. We offer a distinctive collection of highly esteemed luxury watches
Ball Watches
We are the only carrier of the Ball Watch Collection in all of Toronto. Our esteemed collection includes Ball Pocket Watch and wristwatch styles. It also includes GMT Ball Watch options.
Ball is one of the most established and respected watch brands in Canada and the US. They were established in 1891, and despite appearance changes over the past century, the brand’s founding spirit – industrial function – has never been compromised. It is still present in Ball’s original details. For example: the watch dial that loyally follows Ball’s original design guidelines for the standard railway watch. Each detail, including the numeral style and the shape of the hands, was created in a mission for accurate timekeeping by the founder. This mission is one that the Ball family remains committed to. For the many men and women today whose split-second actions keep this world ticking, it’s a shared mission.
The Ball Vision:
“Be yourself; not a base imitator of another, but your best self.
Maintain independence. Freedom. Life is a journey, not a destination. All life is an experiment. Find out who you are through exploring the world. Unless you try to do something beyond what you have already mastered, you will never grow…
Do not go where the path may lead, go instead where there is no path and leave a trail.”
The Ball Watch Company is committed to creating the most powerful, greatest watches that can keep on ticking through great challenges, and adverse conditions.
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Ball Fireman Racer NM2288C-SJ-SL
$2,479.00
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Ball Fireman Victory NM2098C-S6J-SL
$1,950.00
Ball Fireman Victory NM2098C-S6J-BK
$1,950.00
Ball Fireman Victory NM2098C-S6J-BE
$1,950.00
Ball Fireman Victory NM2098C-S5J-SL
$1,950.00
Ball Fireman Victory NM2098C-S5J-BK
$1,950.00
Ball Fireman Victory NM2098C-S5J-BE
$2,200.00
Ball Fireman Victory NM2098C-S4J-SL
$1,950.00
Ball Fireman Victory NM2098C-S4J-BK
$1,950.00
Ball Fireman Victory NM2098C-S4J-BE
$1,950.00
Ball Fireman Victory NM2098C-S3J-SL
$1,950.00
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Ball Fireman Victory NM2098C-S3J-SL
$1,900.00
Ball Fireman Victory NM2098C-S3J-BK
$1,950.00
Ball Fireman Victory NM2098C-S3J-BE
$1,950.00
Ball Fireman Victory NM2098C-P3J-SL
$1,820.00
Ball Fireman Victory NM2098C-P3J-BK
$1,820.00
Ball Fireman Victory NM2098C-P3J-BE
$1,820.00
Ball Fireman Victory NM2098C-L6J-SL
$1,820.00
Ball Fireman Victory NM2098C-L6J-BK
$1,820.00
Ball Fireman Victory NM2098C-L6J-BE
$1,820.00
Ball Fireman Victory NM2098C-L5J-SL
$1,820.00
Ball Fireman Victory NM2098C-L5J-BK
$1,820.00
Ball Fireman Victory NM2098C-L5J-BE
$1,820.00
Ball Fireman Victory NM2098C-L4J-SL
$1,820.00
Ball Fireman Victory NM2098C-L4J-BK
$1,820.00
Ball Fireman Victory NM2098C-L4J-BE
$1,820.00
Ball Fireman Racer NM2288C-SJ-SL
$2,479.00
Ball Fireman Racer NM2088C-S2J-WHBK
$2,400.00
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Ball Engineer M Marvelight NM218C-S1C-BE
$3,600.00
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Watch Repairs and Watch Battery Replacement
Toronto residents will also be happy to know that we are here to professionally service your luxury watches. We offer basic maintenance such as battery replacements and professional cleaning, as well as repair work.
Google reviews on what our customers are saying about us
My partner and I wanted to get a ring resized from size 10 to 7, we had previously had taken the ring to another place which told us that they would not be able to do what we wanted since the main stone of the ring was garnet which wouldnt be able to take heat well and could lose its shine. We were on the verge of giving up when we took the ring to Arax.Not only were they able to reduce the size of the ring but they were able to get the ring back to us within a week and maintained its original shine.We really couldnt have been happier. They are very quick, really friendly and the pricing was great too.
Madalsa Banerjee
18:20 12 May 22
Visited this Jewlery store that has remarkable unique pieces of beautifully crafted Jewlery. I spoke with Seveg who was very knowledgeable and thorough while examining a diamond piece. He is well educated and detailed. Vast selection of pieces for everyone. Lovely experience. Thank you! 5 * would definitely recommend & return.
duchess S
20:14 05 May 22
Excellent service. High quality diamonds. Cevi is the man
Alex Marchisello
03:10 25 Apr 22
Fantastic service! Brought in an engagement ring to get resized (big brand name jeweller where I bought it was giving me such a hard time just to resize) came to Arax, quick process, zero stress, told me it’s no problem to get the resize done. We’re so happy with the result! To anyone that needs a good jeweller definitely come here! Highly recommend
Ivan G
13:46 10 Apr 22
Lovely family run business in York Mills Gardens. They repaired and restored a beloved family heirloom necklace in a week. Very professional and customer oriented. Delighted with the finished work 💓
Judi Paulson
16:41 09 Apr 22
Ridiculous customer service. Beware of this company. No ethics and no respect. They also pay for 5 star reviews as you can see from other one star comments that couldn't be bought. Don't waste your time here. Plenty of better jewelers in the area.
Nikesh Kadawathage
01:07 02 Apr 22
I’m a fairly newer watch collector. Every time I’ve gone into stores, I’ve felt pressure or not treated ideally. I walked into Arax Jewellery not looking to purchase anything but simply have a strap swapped out due to my lack of experience and not wanting to make a mistake. Not only was the customer service fast and well done but I was treated very kindly. The simple replacement of my Omega Speedmaster Strap was done for free, when other people quoted me eye gushing prices for such a simple task. This spoke volumes to me. I definitely will be returning here for all of mine and families watch and Jewelry services, and this one a the type of store that I want to bring my business too.
Michael Gezahegn
16:09 01 Apr 22
Ashwin Sapanathan
21:54 31 Mar 22
Interestingly rude staff to say the least. People that get quickly agitated in customer service probably shouldn't work in customer service. Second store I called was able to quickly and kindly answer my questions. These guys do not deserve any of your business. After reading some of the other low star reviews it looks like they're padding their reviews by offering discounts to people who leave 5 star. Makes sense. Couldn't beleive my ears when I spoke to the CS rep. Very very disappointing.
Melissa Newcombe
20:16 31 Mar 22
I had a great buying experience at Arax Jewellery. You can see they pride themselves in providing great customer service and quality products. Sevag was great and helped me pick out my vintage Rolex.I highly recommend Arax
K W
16:05 29 Mar 22
Great workmanshipBeautiful pieces!Will return again and again!!I can’t say enough about how great they are!
J L
17:43 22 Mar 22
These guys are great!Went in to resize a ring and get a general idea if some of my old jewelry was worth anything. Very friendly brothers and they were super helpful when I’ve purchased from them in the past.
Jade Goodman
04:34 21 Mar 22
Nice people. They fixed my watch with no charge. Strongly recommend.
Yashar Alami Alamdari
16:56 09 Mar 22
Had links to a timepiece removed, service was phenomenal and very quick! Highly recommend
Thomas Johnston
19:42 28 Feb 22
Had my ring sized here. Service was professional and friendly and the work was unparalleled, they were able to have it done by the end of the day. I will be returning for sure!
Tania Stroback
21:53 25 Feb 22
Sevag did a fantastic job creating a new ring for me with my Grandmother's diamond. He is a very trustworthy, professional and amazing at his craft.
Louise R
15:46 21 Feb 22
Amazing customer service. I walked in to have my bracelet adjusted and they were able to complete it the same day. They are super friendly and professional, overall I had a wonderful experience. Highly recommend them and I definitely will be back.
Belul Dawit
17:21 13 Feb 22
Exceptional service, with a high standard of professionalism and customer service. I highly recommend coming here for your jewellery needs. I came for a ring resizing and repair and the craftsmanship was beautiful, and with cleaning and polishing, a 30 year old ring was restorers to shiny new. I’m very impressed with their customer care and service!
Linda Cooper
00:10 05 Feb 22
Sophie Goodman
22:08 04 Feb 22
Great location, but Arax Jewelers this family snd business when it comes to repairs and diamonds. It does NOT mix!Not recommended! would exercise Extreme CAUTION!As for buying diamonds and gold, for loved ones, do your research with Repitibal Companies!I lived in this area for 30 years, and this place was at Don'Mills Center way back.As a local family Rosedale resident I do NOT recommend.
CONSUMER ALERT
13:18 26 Jan 22
Sev was amazing. Needed to get my watch strap resized and then replaced with a difference strap. He did the work on the spot. Great service, friendly and professional. Will definitely be back.
Robert Lazar
19:14 21 Jan 22
I was headed to one of the larger and more commonly known jewellery shops as I normally would do and I'm considering purchasing a gift. However, I was passing by this store and decided to go in to see what they offer. I had suspected that going to the larger and more commonly known stores I was not necessarily getting the best value or unique pieces. My decision to go to Arax prove to be correct as I received great service, a fair price, a reasonable and respectful and attentive approach to what I was looking for. The store is beautiful,their pieces are beautiful, they care about what they are doing, they know what they are doing and they want you to be happy and satisfied.I would highly recommend anybody considering any kind of jewellery purchase to come in and take a look and see what old-fashioned care and superb craftsmanship look like. Thank you Arax.
John Zinati
15:57 12 Jan 22
Could not change a watch battery that another shop did in 5 mins. Rude staff
Yury Kastelyanets
20:01 31 Dec 21
Very rude staff. Never been treated so poorly as a customer.
Yura K
19:40 31 Dec 21
It is nice to know that your company takes the time to get to know their customers. I am very pleased with my purchases and wish that I would of found you earlier!Outstanding customer service and best diamond collectionI have been incredibly pleased with everythingThank you 😊
mira rahal
03:08 30 Dec 21
First visit was amazing. Family business, very friendly, professional and very knowledgeable. They fixed an antique ring that broke and did a perfect repair at a great price! They have a unique selection of beautiful jewellery, a must see. I highly recommend this store.
Norma Markh
03:45 12 Dec 21
Jeffrey Shiff
18:33 08 Dec 21
Completed a watch repair quick and easy! Friendly, clean and nice atmosphere inside. Will be coming back for jewellery and future watch repairs! Thank you very much
Rutu Amin
22:33 07 Dec 21
RA
22:30 07 Dec 21
Arax is a classic example of a what a family owned and operated jewelry boutique should strive to be. These gentlemen (brothers) provided me with the type of service that I only remember my mother receiving back in the 80's with her Jeweler. Although we had only met the moment I walked into their boutique, I only needed a couple words. They knew exactly what I needed and my expectations. My piece was a personal slip on bracelet handed to me from my father that was too small to fit. They custom me a hidden clasp allowing the components to flow uninterrupted. To say the least I also ordered another custom diamond pendant that they are putting together for a gift for my wife. Beautiful work and timeless experience! Thanks boys!
Felino Pena
12:41 21 Nov 21
Had a gold chain passed on by my grandmother that seemed to have blackened in some places.. tried polishing at home but couldn't get it to shine. Dropped in and spoke to this lovely gentleman (whose name I didn't think to ask)..he took 20 mins to have the chain polished and cleaned and handed back to me. Really great service - would definitely recommend.
azma rehman
02:54 21 Nov 21
John Jefford
03:21 16 Nov 21
We got my engagement ring resized here (bought elsewhere out of province), and they did an excellent job! Each staff member we saw was friendly, the service was very reasonably priced, and it was ready within 2 business days! We will definitely be returning for any cleaning or maintenance on my other pieces.
Robyn Gillespie
20:13 12 Nov 21
We went here to resize our wedding bands and everyone there was very professional and knowledgable. The employees were very friendly. I highly recommend this place.
Chris Jang
23:53 30 Oct 21
I was sad when my old jeweler retired, but incredibly happy that it has led me to Arax Jewellery and Sevag. What makes them great is their honesty and integrity. I have full trust in them every time I walk in the store. I know that my purchase will be worth every penny and Arax will stand behind the product.
Ronson Chan
22:21 30 Oct 21
The advice and expertise of the staff and specifically Sevag, was incredible. They helped bring our dream engagement ring to life with a custom designed band, step by step advice throughout the process, while providing thorough and very knowledgeable advice and recommendations. I will be referring anyone I know in the market for jewellery to this location, and I would strongly advise anyone reading this to reach out to Arax Jewellery if you are looking for 5 star service and expetise.
aidan cauz
23:07 22 Oct 21
There's a good reason why this family-owned store is still in business after 50 years!As I started shopping for an engagement ring, I must have visited 6 different jewellery places (ranging from big name stores to jewelery dealers), and not one of them was able to match what Sevag was offering in terms of quality of diamonds or the price.Sevag is a Certified Gemologist, so you're not dealing with a salesperson; you're dealing with someone who has a lot of knowledge and true passion for his craft. He takes pride in his work and it shows. On top of that, Sevag provides outstanding customer service to everyone who walks in the store.I walked out with a gorgeous engagement ring that was within my budget and that my fiancée absolutely loved.
Michel Antonios
02:25 15 Oct 21
Sevag did a great job on our custom engagement rings. Highly recommend Arax!
Jakub S.
04:51 13 Oct 21
Lance VanPercy
20:58 30 Sep 21
New in town and had a great experience here: they have great expertise and knowledge, combined with an old-school customer experience that makes you feel like part of the family. Fantastic.
D
13:42 26 Sep 21
Seve Arax
18:33 22 Sep 21
We travelled down toToronto from the Bruce Peninsula yesterday to have an engagement ring’s value confirmed. Sev asked NOT to see the official GIA report before he did his own evaluation. Within minutes he precisely nailed all four of the C’s contained within the actual GIA report! Wow, this guy really knows his stuff! So impressed and so appreciative of his efforts!! We will make our next major purchase here!!!
Hedgy Krisza
11:24 18 Sep 21
I would highly recommend coming here to get any jewellery repaired or to purchase any items! I have got two watches sized and a necklace repaired and have received quality care with excellent customer service.
Omer Adeel
18:23 02 Sep 21
Took my watch in to fix the straps, and they fixed it on the spot with no charge. Definitely would recommend!
Jonathan Karr
18:01 31 Aug 21
Wonderful service!
Ppxl
16:35 28 Aug 21
absolutely amazed with the excellent service
julian clavijo
17:03 21 Aug 21
Amazing customer service! One of the best experiences we have ever had in jewelry store. We requested the ring to be resized. It was done within a few hours. Highly recommend!
Dasha Weller
00:38 15 Aug 21
i went in because my gold bracelets clasp was broken. the nice man fixed it no problem and did not charge me or anything which i really appreciate because i have a history of being scammed at places because i have absolutely no idea what i’m doing ☺️
stefanie dibello
19:03 13 Aug 21
I was very impressed by my experience with Arax. I had two handfuls of jewelry I thought might have value and within a few minutes they helped me sort out which pieces were valuable and why/why not. I asked to have one piece cleaned and appraised with a write up, which should be done by this coming Friday (4 business days). Given how little I know about this kind of thing and the time crunch I'm under to figure it out, I was really grateful for their knowledgeable and friendly service!
Kayla S
17:04 07 Aug 21
Amazing inventory and incredible service. I needed to fix a watch and the team did a wonderful job for a very modest fee. Indeed the fee was less than it should have been. You can’t go wrong in this store, regardless of your jewellery and watch needs!
Aaron Peters
19:53 06 Aug 21
The back of my husband’s watch was incorrectly put on after a battery replacement by another watch repair shop causing it to come off.Arax Jewellery kindly helped put the back on securely within minutes. My husband and I are truly grateful and will be back as customers.
Emily P
20:18 30 Jul 21
These guys are the BEST! I brought my bracelet to be repaired. They offered to clean my Jewellery upon pickup. They are so nice, so genuine, and so accommodating. They never try to up sell. Thanks for the everything!
Monique Thompson
00:15 23 Jul 21
Sevag and his team are excellent and efficient! They were able to fix my antique Sapphire ring when the stone popped out of its bead setting. Communication was prompt, price was reasonable, and I was able to pick up my ring the next day. I would definitely recommend them for any jewellery servicing.
Mary-Anne Lee
05:02 22 Jul 21
Ask for Sevag! I went in for a in person appraisal and received a very warm welcome along with excellent service and an education on what I was getting appraised. He went above & beyond expectations. His knowledge is top rate along with a lengthy history in the business. Although I didn’t buy, he gained a customer for life in the 20 minutes I spent with him. He’s as honest as they come.Thanks again Sevag! You’re a good man.
Jason Maddigan
16:19 16 Jul 21
Super friendly, helpful and knowledgeable. I went in to repair my bracelets (one of my bracelets was repaired on the spot for free). Ended up asking loads of questions about having a custom piece created, which they took their time answering all my questions and concerns.
Jasmine Li
02:25 11 Jul 21
Amazing service! we purchased a celebration ring and repaired several rings (including our wedding bands) Sevag's knowledge and customer service are incredible! Most importantly, for me, was his honest advice, we didn't have a trusted jeweler in Toronto... Now we do!
Erika Postel
19:42 07 Jul 21
Professional and friendly customer service and a boutique sized selection of items. Very impressive that they make much of their jewellery in-house.
Michel Fabre
18:03 25 Jun 21
Excellent customer service! Went in to get a few watch chains removed and it was done within a few minutes. The employees were all extremely welcoming and super nice!
Zuhayr Mian
20:37 16 Jun 21
Super friendly and great customer service
Tyler Wildfong
19:43 16 Jun 21
I truly enjoyed my experience with Arax Jewellery. They are skilled, knowledgeable, and passionate about their craft. I had my engagement ring done by another jeweler and was unhappy with the quality. Sevag worked with me to remake it and the outcome was stunning. Their customer service sets them apart. Highly recommend!
Alicia D
12:32 03 Jun 21
I would trust no one else with my jewellery. Amazing service for a fair price. Been here multiple times and will not be going anywhere else for my repairs or cleaning!
A
18:36 29 May 21
It is almost our first anniversary - a COVID wedding amidst marriage licensing difficulties, closed jewellery stores, and limitations to number of guests. As a second wedding in our lives, Mike and I were not going to wait until life reopened - we needed to be married in 2020. Seve from Arax Jewellery designed our perfect wedding ring incorporating our seven children birthstones into a beautiful rose gold band. He also recreated an Irish wedding band for Mike with attention to detail to the traditional Celtic design. Thank you again Arax Jewellery for being there for us DESPITE Covid.
Alison Macarthur
16:16 17 May 21
Great experience. Called in to to inquire about resizing a ring, they were able to get my ring resized on the same day, within a few hours, and perfectly! Reasonably priced, and you can't even tell it was resized. Would recommend!
Kimberly Hou
16:02 23 Mar 21
Wonderful customer service! Beautiful jewelry. Owner/staff is knowledgable & friendly. Neat and clean storefront. Came in to adjust my ring, with great effort from the gentleman (my ring was finicky), the ring fit snugly on my finger!I'd recommend this jeweler.
Rebecca
16:09 13 Mar 21
Such good service and really fast too! Got my ring resized and had a stone put back in, he gave me a really good deal and had the repair done in a couple of hours. Will definitely be returning for other repairs.
Kiri T
17:41 06 Feb 21
Couldn't ask for a more professional and friendly jeweler!I needed to get my watch bracelet shortened and I was in and out in 5 minutes. I've been going here for years and trust all of my watch repairs with Arax Jewellery. Thank you!
Alex Milo
15:29 28 Jan 21
Customer service is topnotch and friendly staff.
Rommel Bersamira
19:19 23 Dec 20
My fiancé and I just purchased both our wedding bands at Arax Jewellery...and we can't wait for the wedding to come so we can wear them! Not only are both rings beautiful and exactly what we were hoping for, we were provided with great customer service, communication, and fair pricing. Thank you Sevag! We will definitely come back here again!
Vanessa Wappel
23:03 03 Dec 20
amazing quality, reasonably priced, and customer service is incredible. couldn’t recommend more!!
Rachel Hanna
18:30 20 Nov 20
Perfect service, professional for customer very helpful service.I had stepped in to see if I could get my watch bracelet shortened and it was fixed at no charge. I would like to give Arax Jewellery more than five stars. Thx Sevag!!!
DAVID HONG
14:50 16 Oct 20
I've had my engagement ring resizing done! I called the store first and asked if it can be done today. He said it can be done today! I brought my ring immediately. He measured my finger carefully and my ring was all done within 2 hours!!! Thank you for your quick and nice service!! Now my engagement ring fits me nicely and looks beautiful!!
Rachel Song
18:24 09 Oct 20
I went in to have appraised approximately 20 pieces of jewelry for interest sake. Sevag was most helpful, knowledgeable and efficient. Highly recommend. I’m highly likely to return for future jewelry purchase as well custom jewelry creation. JP Fournier
John-Paul Fournier
21:59 08 Oct 20
I had the pleasure of meeting Sev at this lovely store and am very delighted with his friendly, professional service. I had stepped in to see if I could get my watch bracelet shortened and it was fixed at no charge. While here, I noticed they have very pretty jewellery here and Sev took his time to show me some of the pieces. Considering the price of gold right now, I thought the prices were very reasonable. If you are looking for quality pieces and great service, you'll sure to find it here.
Yumi N
19:48 29 Sep 20
I got my medical alert chain fixed by Sev. He was very kind & quick with the service, not to mention he cleaned it for me without me asking! The whole service is free & I appreciate that so much since medical alerts are very important for a person to have on them. Couldn't be any happier with the service I received.
Sabrina Ayson
23:55 08 Sep 20
Sev was generous and helpful in the small repair job I required. Definitely service with a smile! I highly recommend Arax Jewelers for repair service for your jewelry...and, if you're in the market for a piece of jewelry, their display cases are gorgeous! You're sure to find something you like!
ricki sernick
01:03 05 Sep 20
They did an excellent job at fixing a chain I had been meaning to fix for a while but never got to it. They take great pride in there work and provided an absolutely delightful experience.
Michael Hammond
18:05 31 Aug 20
Arax Jewellery is fast, efficient and extremely friendly. I came in near closing time with my fiance to get her engagement ring resized and was advised that it should be completed and available for pick up the next day. Arax Jewellery kept their word and I was able to pick up the newly resized engagement ring the next day. The ring was polished and was resized flawlessly. My fiance and I are very happy with the finished ring. Thank you Arax Jewellery, the ring perfectly fits my fiance's finger and is amazed by how polished it looks!
Jonas Ezekiel Vasquez
20:03 28 Aug 20
Lucya Zhuang
19:10 20 Aug 20
I was just in with Sevag. Wow! Talk about a) perfect customer service b) honesty with kindness and c) feeling educated and more informed with my gold. Sevag is an exemplary jeweler and I prefer him and his services to any downtown Toronto place hands down. Thank you so much!!'
Alexandra Stiller-Moldovan
16:29 11 Aug 20
Alexandra Stiller-Moldovan
16:28 11 Aug 20
Thank you for the wonderful service. First class and very accommodating, I didn’t want to leave my watch as I hate to be without it. They managed to fix it on the spot. 😊
Julie Mawji
13:42 26 Jul 20
Wonderful service and really kind gentleman. I went in to remove quite a few links for a watch for my mother. The job was more complicated than normal because it's an expanding link watch, but 15 mins later it was all done. He refused to take any payment even though I repeatedly offered to. I really appreciated his generosity and kindness and highly recommend Arax.
sylvia salvendy
02:39 24 Jul 20
Wonderful experience! They resized a very special family ring, very quickly! It looks amazing and fits perfectly! So much gratitude 🙏
Jennifer Paul
15:40 17 Jul 20
The level of attentiveness and the quality of service was great, I would definitely recommend this place to others.
Anjanee Naidu
16:29 11 Jul 20
Cevi is incredible. Cool guy to work with, very honest and professional. His custom pieces are next level and what he specializes in.
Moncler Marchie
15:12 20 Jun 20
Awesome experience here, came to resize my watch and replace another watches battery. Job was done in under ten minutes. Kind and very helpful service.
Aiden Mawji
19:56 02 Jun 20
Phoned ahead about the possibility of getting a watch resized. Very friendly gentlemen answered the phone and advised it was certainly possible and would take around 10 minutes with no charge for their time.Ended up walking in later today with my fiancee in tow as she also had a watch to be resized. Thankfully the gentleman accommodated us on the spot and we were in and out very quickly. Service was extremely friendly and we spoke about time pieces and their lineup of jewelry while we waited.Family run business that I wouldnt hesitate to buy from.Thank you for the help.Chris
Christopher Trueman
22:31 26 May 20
This year my husband and I celebrate our 10th year together as a couple. As a celebratory gift, we decided to get my engagement ring and wedding band remade from white to yellow gold.We chose Arax primarily because of their positive reviews. From the initial consultation to final pick up, Sevag took excellent care of us. He understood immediately what we wanted and was very knowledgeable.Three weeks later, I picked up my rings and I couldn’t be happier. When you entrust someone with something as sentimental as your wedding rings, you want to make sure they’re reputable and are going to take the time to do the job right. Thank you Arax Jewellery for making me fall in love with my rings all over again!
Jaclyn
01:48 16 Feb 20
Just dropped in today to ask about getting a watch sized and the gentleman looked at the watch and placed in on my waist then asked if I could give him fifteen minutes and when I returned not only was my watch perfectly sized and when I asked how much he wished my Happy New YearGreat surprise awesome service and a real pleasure to do business with
Scott Bird
19:33 04 Jan 20
I honestly can't say enough great things about this place. I inquired about having my wife's engagement ring repaired and without a moment's notice I was taken care of. I was even more blown away at their speed of service, finishing the job so I could surprise her Christmas morning.Not only was everyone extremely professional, but the customer service was absolutely phenomenal. It is true that you will be treated like family. Please feel free to consider me your newest lifetime customer. I can't wait to come back and shop with you all again. Happy Holidays!
Torian Parker
05:42 02 Jan 20
I went into the store because I was looking to replace a chain and they happened to be in the plaza I was shopping in. I actually had stopped at a different jeweller but there was no parking, so I landed up at the York Mills plaza. Sevag was very personable, professional, and not only had the perfect chain I was looking for, but offered to custom make the charm to match the chain. The price was exceptionally reasonable, and he had the custom piece made, wrapped, and a hand written note of thanks, within 3 hours. I'm not a big jewellery wearer, but I can honestly say that I will return without hesitation on my next purchase. I LOVE LOVE LOVE my piece! Thank you Sevag - you delivered exactly as you said you would. 10 stars!
Jaci G
15:36 30 Dec 19
Gave me a free watch replacement! Good natured family owned jewelry store!
Il Young Chung
20:03 21 Dec 19
Very professional! There’s a reason they have been in business so long! If I could give this jeweller more than five stars I would! They were so accommodating to resize my ring within my short timeline, reasonably priced, and it still looks brand new! Thank you so much!
Stephanie Finch
01:14 12 Dec 19
From their first store at the Don Mills Mall, to their new location, one thing remains the same. They treat you like family. I've kept a pair of my favorite earrings in their original box (from 10+ years ago) until I could bring them in and have my missing backing replaced. The warmth that these gentlemen radiate is beyond words and is clear in their customer service. Thank you a million!
Amber Richard
22:58 29 Nov 19
Very rude encounter with the owner. I was trying to sell a diamond ring last month and Arax is the only place that I got very unprofessional response from. Like many others You could have said you are not interested instead of saying the diamond is worthless and I'm lucky if I can get anything for it. Unless you want to low ball me there is no need to say something like that.
Arash N
14:34 11 Nov 19
The search to acquire my first Ball watch ended when I reached out to Sevag from Arax in Ontario as Manitoba does not have an Authorized Ball watch Dealer.Arax Being an Authorized Ball watch Dealer I e-mailed Sevag to see if he could get me the Ball Hydrocarbon Submarine Warfare.Within a couple of days and a couple of conversations on the phone the deal was closed.The watch was ordered on the 23rd of October and I received it on my doorstep on November 1 st.Sevag made the whole transaction from the first e-mail to the package delivered to my door worry and hasel free. For me it was a big purchase but I had trust in Sevag and he delivered.Thnk you.
MStamos
19:26 01 Nov 19
Rob Landau
22:04 10 Oct 19
These guys were great particularly Sevag . Brought my ancient Medical Alert Silver (gift) bracelet in as had lost due to link falling off/breaking. They do free repairs to Medical Alert bracelets which saved me $40 compared to mall Jeweler store. I opted to have phone # engraved on it since was not there already and price/time was very reasonable and came back polished which was a nice touch. When it comes to Jewelry it all about trust and they have earned mine.
Alan H
01:07 07 Oct 19
I am so pleased with my anniversary gift from my amazing husband. Thank you so much Eddie for all your help today.
Elaine Schillinger
20:48 21 Sep 19
Amazing customer service and quality workmanship. Sevag provided an exceptional experience. Thank you!
michael t
23:39 05 Sep 19
I came in for appraisal, and information. Amazing service. Intelligent, very thorough and trustworthy. (And he’s cute, handsome lol) I walked around checking the store out, very clean and beautiful jewellery. I highly recommend coming in.
N Sama
18:17 28 Aug 19
I went to Arax to buy an automatic Swiss made watch. I visited many stores before I found Arax Jewlery. I was very impressed with Arax's owner (Sevag), he is very professional, friendly, honest and provides excellent customer service. I bought a beautiful automatic Edox Delphin Titanium watch, and I'm very happy with my purchase. I would definitely recommend Arax to anyone looking for honest services.The European guy
Andrej Mandric
22:07 03 Aug 19
Thanks Sevag for the excellent customer service. Your attention to detail is the result of my new favourite piece of jewelry. So very happy. #stillsmiling. #oneofakind.
JENNIFER WILLIAMS
20:21 29 Jul 19
Had the pleasure of dealing with Seve for getting my platinum band polished. He offered to stay back and accommodated my last minute request and had it looking brand new in 20 mins. Great service and friendly staff, will definitely visit again in the near future.
Samir Haddadi
22:31 24 Jul 19
Went to go get my watch band adjusted and it was done very quickly and free of charge. Fantastic customer service, would definitely come back in the future!
Troy C
20:23 22 Jul 19
Excellent service, my husband bought an Edox watch we received excellent customer service. Customer service is unique, high standards of service, we even had an espresso while waiting to finalize the sales. We definitely recommend Arax Jewelery specially if you are looking for a watch, Sevag is very knowledgable and answered all out questions
Claudia Obreque
21:20 17 Jul 19
So happy with the tremendous care I have received! After my father's death, I had his ring enlarged to fit me. There were some challenges getting it done, but the staff at Arax Jewellery were persistent and got it to work- which was greatly appreciated as this ring has such sentimental value to me. I highly recommend Arax Jewellery. Fantastic customer service!!!
Dave Ivey
23:50 16 Jul 19
I first went to Arax Jewellery many years ago at the Don Mills Shopping Centre. I bought several pieces of jewellery there than, and I was SO impressed with the way I was treated. What I call the Old Fashion way because I cannot remember the last time I was treated this way in any store, for many many years. Sincere kind words of wisdom, honesty and highly professional. I was sad to see the mall demolished and with that the disappearing of my favourite jewelry store Arax. Now, many years later, they are back in my neighbourhood at 808 York Mills Road at York Mills Gardens. I am so pleased to see them back here. I brought in several rings that had to be enlarged as well as a pearl earring that was part of a set, necklace, ring, earrings, that I had bought many many years ago at Arax. Something was broken of the earring and the pearl had fallen out, probably from wearing them so often. In the end Eddie did not charge me for fixing a post that was broken on that earring, glueing the pearl back in PLUS taking out all the other pearls and glueing them back to make sure I would not loose any pearls. Imagine, MANY MANY years later Eddie still gives me quality Customer Service! The rings look beautiful, like brand new and I am SO happy to be able to wear them again.I recommend Arax Jewelry to ANYONE looking for that SPECIAL gift for that SPECIAL someone.You shall NOT be disappointed in the quality of Craftsmanship nor in the amazing friendly Customer Service.Be well Eddie, all the best to you and your family.I’ll be back.Tonny Clarke.
Anthonia Clarke
21:14 12 Jul 19
This weekend my partner and I dropped by to have a watch battery replaced in a Skagen watch. This was our first visit to the store and we were warmly welcomed by the team. We were truly impressed with the modern hand crafted pieces on display. They truly are wearable works of art. With superior technical skills and knowledge, Arax Jewllery will be our new favourite jewellers.
CEO
13:44 08 Jul 19
I have the most wonderful experience dealing with Arax Jewellers. The highest quality service workmanship and honesty. I would recommend them every time for any special gift or engagement ring
Karen Willer
15:01 28 Jun 19
这家店的老板人真的很好，热情又友善。完美地修好了我的珍珠项链，而且他家也有很多漂亮的首饰，一定会下次光临的👍
candy kuang
15:04 22 Jun 19
I brought in my medic alert bracelet that needed to be fixed and since it was a medic alert bracelet, they fixed it in 15 minutes. They even polished it and made it look brand new. I was very satisfied with Sevag and his work. Would highly recommend their service.
Emma Ferguson
16:40 06 Jun 19
Amazing service and staff! Sevag was so friendly and helped me with whatever I needed.
Bonnie Kwong
21:45 05 Jun 19
Truly amazing customer service!! They changed my watch battery at a fraction of the price that I was quoted elsewhere, and repaired my second watch while I waited. I would highly recommend them and they are officially my "go to" jewellers now.
Faygie Bercovitch
21:33 14 Mar 19
Always very happy with the repairs and restorations I've had done. Sev and his father make the whole experience a pleasure.
Rita Karkaby
23:03 09 Mar 19
Thank you Arax Jewlery and Sevaj for fixing my jewelry so quickly and beautifully! Whenever a clasp breaks or I need a watch battery replacement I always go to Arax! 10/10 recommend for wonderful service and beautiful jewelry. Thank you!
Erin Fenwick
19:42 09 Mar 19
Amazing customer service, fair prices and beautiful jewellery! I will definitely be returning as a customer and recommend to anyone looking to have anything repaired or are looking for something new.
Emily Sale
17:14 21 Feb 19
I had a very positive experience with Arax jewellery. Service is top notch and they did a great job with minor repairs to my watch. I will most definitely be returning in the future and would recommend highly!
Ian Mak
19:28 23 Jan 19
I had reached out by email on a Tuesday to see how much it would cost to repair a chain. I showed up the following Saturday without calling first and the gentleman was in the middle of something. Instead of sending my away, he took 10 minutes away from what he was doing and repaired my chain for me. Great service!
Nigel Chang
01:35 16 Jan 19
I recently received an emerald ring as a gift, but it needed to be sized before I could enjoy it. After reading the reviews, I took the ring to Arax. You will not be disappointed! They are friendly, knowledgeable and highly professional. The service was excellent and quick - I had my ring sized as well as my platinum wedding rings checked and cleaned within 24 hours. I’ll definitely be a returning customer. Thank you!
Alison Anderson
15:46 13 Jan 19
They did an excellent job replacing the setting of my wife's wedding ring. The ring came back the same day polished and shining like new.
Chris Lumb
19:27 02 Jan 19
We have been buying all of our jewellery from Arax for over 20 years impeccable quality and service.
M W
21:16 14 Dec 18
Thanks today for your professionalism and excellent service. I appreciate the fact that you even sent the pictures of all the watches I asked for to me.
Clement Obasi
18:01 05 Dec 18
I can't speak highly enough of Eddie and Arax Jewellery. I first went to Arax to have a custom engagement ring made with some very specific ideas in mind and a lot of questions. Eddie was very patient and reassuring throughout the entire process. He reassured me that he was making the ring as though it was for his own daughter and I believe it. In the end he delivered a truly stunning ring that exceeded my wildest expectations. It's clear that he has the eye, the years of experience and takes great pride in his work.Eddie is a consummate professional and a true craftsman, and that's true of any one of his family in the shop. I recommend Arax without reservation.
Daniel Grossi
02:42 28 Nov 18
The most incredible jeweller out there. I had a silver ring that was splitting in two, with two very loose jewels that were no longer connected as the bar holding them together broke and the ring was overall very dirty. Sevag was extremely professional, he explained the process of cleaning and fixing my ring, he fixed it in a timely fashion and when I got it back it looked brand new. I highly recommend coming here for any cleaning or work needed for jewelry! Thanks again Sevag! 🙂
Natalie Anteby
20:49 03 Nov 18
I went into Arax initially back in January to ask about resetting my diamond into a halo setting. Sevag was professional and answered all my questions. I returned to the store a few months later when I was ready to reset the ring. I showed Sevag a photo of what I wanted, they came up with a rendering then an actual model. We discussed the size of the diamonds to be used and cost etc. Once I approved it, the ring was made in a couple of weeks along with an appraisal report. The ring was exactly what I asked for and it is beautiful. After I saw the my ring, I decided to get a custom made anniversary band made as well. That turned out beautifully too. The store is really lovely inside and the service warm and professional.
Michelle Yeu
17:44 18 Sep 18
Great service, clean/ professional environment, and fast/ high quality work. After calling a handful of shops, I came into Arax Jewellers to get a ring resized. The price was fair, and the work was done with in a day! They also gave me a rough appraisal and polish on 3 other pieces for no charge. My ring was expertly done. Can't tell it had been upsides at all. It was shining so bright after they cleaned it up. I was truelly impressed.(In response to the man with the negative review commenting on how many of the reviews may be fake due to first time reviews. The gentleman I delt with did mention "if you are happy with our work please leave us a positive review on Google". To which my response was "I was already planning on leaving 5 stars!" It makes sense how someone would want to review for the first time after such an enjoyable experience. Just my two cents.)
SeancGilchrist
18:06 21 Jul 18
Very nice store. Sevag is very professional and gave me pretty good advice, which helped me a lot. A totally trustworthy store.
xiaotong zhang
14:26 22 Jun 18
Fabulous store. Nice people. Excellent work. Fair price. That about sums it up. Thanks Eddie for the beautiful job you did resizing my channel set diamond band. You went above and beyond my expectations. I've already recommended ARAX JEWELLERS to friends and neighbours.
Dayle B
16:19 20 Jun 18
When we originally met Eddie to discuss adding diamonds to my platinum engagement and wedding band Eddie provided us with precise details of what he was going to do and gave us a very good idea of how it was going to look like after it was finished and when we finally saw the finished product it was more beautiful than we could have imagined!The story doesn’t end there...after a few months later I had damaged my engagement ring so severely that the shape of it was no longer round and was very upset so we took it back to Eddie to see if he could fix it and after a week he restored it to its’ original state and again we could not believe the skill and expertise this man possesses.Also just to let you know this is the first review we have ever written for anyone but we felt compelled to write it because we were so pleased with the amazing personal service and custom craftsmanship we received from Eddie. Also every time we visit Arax we receive a warm welcome from his family and they are the nicest people you would ever want to meet.God bless you and your family and thanks for everything!Catherine and Victor
CA S
03:17 18 Jun 18
staffs are so nice and they are very helpful. execellent service.
kyle aunzo
21:34 26 Apr 18
I love my updated wedding set! Excellent customer service — Sevag helped me design/reset my original diamonds into a stunning new platinum setting. Arax was recommended to me, and I would definitely recommend them to others.
Vani Rouse
22:29 18 Apr 18
Once I walked into the store, I was provided with excellent customer service. I felt like I was part of the family and was treated with the utmost care. I was very satisfied with my experience at Arax as they are very knowledgable and extremely professional. I will definitely come back as the service was perfect and their select of jewellery are all handmade on-site with such creativity.
Phillip Choi
20:43 10 Apr 18
Bought my new Ball watch from Arax Jewellery. Amazing customer service from Sevag. Very much appreciate quick email response to questions. Completely satisfied. Thank you very much for everything - I will definitely be back!!
Mike V
03:04 23 Mar 18
Amazing customer service, great people and the most beautiful fine art I have ever seen. made and fitted on site. It is very nice to know that it is a family owned and operated business with years of experience and a great education of jewellery, very highly recommend making this your first and last stop when it comes to getting your special someone something special to wear.
tyler page
18:03 22 Mar 18
I found the service excellent. They were professional and attentive.
David Oliver
22:51 11 Mar 18
Fantastic personal service....quality jewellery and service to suit my budget and taste. I have been returning to Arax for decades...my "go-to" place.
Mary Ann Pilskalnietis
19:33 13 Feb 18
I recently got a ring from there, and I was pleasantly surprised! It truly exceeded my expectations, and it was sold to me at a very good price. Eddie is such a knowledgeable jeweler, and the his designs are divine. I highly recommend Arax to you. I'll be sure to come back again. 🙂
victoria is here
17:13 10 Feb 18
An exceptional family run business. My mom recently passed away and they transformed a pair of my mom's diamond earrings into a stunning and unique pair I can now wear and treasure. I highly recommend Arax Jewellers.
Susan Morris
16:01 03 Feb 18
I've been a satisfied customer of Arax Jewellers for many years.The staff is very knowledgeable , friendly and always take there time to ensure they understand my needs , I appreciate the one on one approach they take with there clients.. I highly recommend Arax Jewellers.
John a
06:52 31 Jan 18
I had my ring so tight that I could not take it off my finger. Arax cut it immediately and made very helpful suggestions on how to fix the ring when my finger is back to its normal size. They acted very professional.
Azadeh Yadollahi
20:07 25 Jan 18
Eddie and the Arax team custom made me the most beautiful pendant, from a photo. But they made it sooooo much more and incorporated family diamonds. The piece totally exceeded my expectations. I wear it everyday to rave reviews. I feel very comfortable giving this team a jewellery challenge. I have a one of a kind piece that is very meaningful for many reasons, including the fact that Eddie made it so special.
Wendi Bacon
22:05 16 Jan 18
I've been going to Arax since their time in Don Mills Shopping Centre. They made an amazing custom piece for me that I could not have been happier with. Great people who really know their stuff and are an absolute pleasure to work with!
Chris Tyrell
17:45 28 Dec 17
They are amazing, Sevag took such great care of us and really listened to what we wanted, unlike other jewelers. Definitely going back again!
canadiangirl691
23:16 20 Nov 17
Michel Matte
21:54 18 Nov 17
Very nice experience. They are very knowledgeable. Sevag was very kind and answered all our questions.
anchal ahmed
20:24 06 Oct 17
Was going on vacation and my watch broke last minute, the guy in the store was extremely helpful and fixed my watch well I waited was in and out in no time. Great service!
Daniel Lynch
17:13 18 Sep 17
Great service, very accommodating.
Ruthann Lubin
11:39 30 Aug 17
I recently visited Arax to get my wedding band and engagement ring redesigned into one. I had a general idea of what I wanted but was so happy with the design they came up with. The entire family is so kind, professional and honest. The experience was a great one and I am so happy with the result of my ring. I would recommend this place to anyone looking for a good creative and honest jeweler.
Nadine Younes
18:17 14 Jul 17
The family members at Arax Jewellers have been looking after the repair and cleaning of various pieces of my jewelry as well as the creation of beautiful new pieces of jewelry for me for several years. Last week I picked up a new necklace created by the 2 brothers and their father: round black and white with gold trim earrings that I could no longer wear were made into one stunning piece that hangs on a new gold chain bought at Arax to suit the new creation. Previously a ring was made to incorporate a diamond with my birthstone. Arax Jewellers is my go to location: friendly, professional and artistic staff give wonderful service every time.
Jane Loughborough
23:58 10 Jul 17
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808 York Mills Road, Unit 13
York Mills Gardens Plaza
North York, ON, M3B 1X8
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